Trauma FX Ltd Privacy Notice
Prometheus Medical Ltd is the data controller for Trauma FX Limited. Prometheus Medical Ltd are responsible in respect of the information collected.
- What information will we collect about you?
- How to contact us
- Erasure of data
What information to we collect about you?
We collect information about you when you register your interest with us (e.g. request a quotation or information; provide your contact information at conferences etc), place an order for our products or services, or enter into an agreement with us to supply our services. We also collect information when you voluntarily complete customer feedback. Website information is collected using cookies.
Contact information when you register your interest with us is held for 30 days.
How information about you will be used
We collect information about you to process your orders, manage your account and, if you agree, to contact you about other products or services that we think may be of interest with you.
If you agree, we may pass on your personal information to our group of companies so that they may offer you their products or services.
Prometheus Medical Ltd will not share your information for marketing purposes with companies outside the Prometheus Group.
In processing your order, we may send your details to, and share information from, credit reference agencies and fraud prevention agencies.
Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password and firewall protected) servers which are located within the European Economic Area (EEA). All electronic transactions you make to or receive from us will be encrypted using SSL technology.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
Sending information over the internet is generally not completely secure and we can’t guarantee the security of your data while it’s in transit. Any data you send is at your own risk.
We have procedures and security features in place to keep your data secure once we receive it.
We would like to send you information about products and services of ours and other companies within our Group, which we think may be of interest to you. If you have consented to receive marketing, you may opt out at any time in the future.
You have a right, at any time, to stop us from contacting you for marketing purposes or giving your information to other companies within our Group.
If you no longer wish to be contacted for marketing purposes, please click here.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at:
Data Protection Representative
Prometheus Medical Ltd
The Old Rectory
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Disclosure of information
In addition, we may disclose your personal information:
- to the extent that we are required to do so by law;
- in connection with any legal proceedings or prospective legal proceedings;
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
- information about your computer and about your visits to and use of this website (including your IP address, browser type and version, operating system, referral source, length of visit, page views and website navigation);
- information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
- information that you provide to us for the purpose of registering with us;
- information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
- any other information that you choose to send to us
A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser.
The information is then sent back to the server each time the browser requests a page from the server.
This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and remember your website preferences between page requests. We will use the persistent cookies to enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third- party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
How to contact us
- By email – firstname.lastname@example.org
- Or write to us at: Data Protection Representative, Prometheus Medical Ltd, The Old Rectory, Hope-under-Dinmore, Herefordshire, HR6 0PW
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
Erasure of data
Please note that all personal information obtained via our website through; registration of interest, placing of an order for our products or services, by entering into an agreement with us to supply services or by voluntarily completing a customer feedback form prior to 25th May 2018 has been erased.
Trauma FX Limited Warranty
Subject to these terms, Trauma FX Limited warrants to the original purchaser of new SOMBODIES and related products only, that Trauma FX SIMBODIES and related products shall be of good quality and free from defects, in design, materials or workmanship under normal use and proper maintenance for one (1) year from the date of original purchase, provided that if an expiration date is indicated on disposable items, the warranty period shall be the date of expiration (collectively “Warranty Period”).
This warranty includes repairs due to manufacturing defects to the outer skin (i.e. Split seams). This warranty shall not be effective if the product has been subject to physical abuse, misuse, abnormal use, use not consistent with Trauma FX published directions, fraud, tampering, unusual physical stress, negligence or accidents.
To obtain warranty service:
- Give written notice to Trauma FX Limited detailing the defect and request a Return Material Authorization (RMA) number.
- Return the product, properly repackaged, freight pre-paid to Trauma FX Limited. The valid RMA number must be displayed on the outside of the shipping container.
If the defect is found to be covered by the warranty, a full repair will be undertaken, and the product will be returned free of charge. The initial freight cost will be reimbursed.
If the repair falls outside of the warranty, a quotation for the repair will be provided. This repair will only be undertaken under the authorization of the customer and an invoice will be raised (including return freight costs) in the usual manner.
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS NOTICE, THE REPAIR OR REPLACEMENT OF THE NONCONFORMING PRODUCTS BY TRAUMA FX LIMITED AS PROVIDED HEREIN UNDER SHALL BE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY FOR A FAILURE OF A PRODUCT TO CONFORM TO THE WARRANTY SET FORTH ABOVE.
Address for Service:
Trauma FX Limited
Business Unit P1
Alanbrooke Business Park,
Tel +44 (0)1845 578543